Frequently Asked Question's
How can I contact customer service?
If you need to contact us:
BY PHONE
0818000007 - Ireland
+1 (347) 719-3974 - USA
+44 (0) 01908 522455 - United Kingdom
BY EMAIL
customer-services@cashmerecentre.com
What shipping options and policies do you offer?
International shipping available
Express shipping available
Do you have retail store locations?
We do have a retail outlet based at our head offices in Buckinghamshire, United Kingdom.
If you want to visit us then please come to the following address:
Unit 5B Fernfield Farm
Whaddon Road
Near Mursley
Buckinghamshire
MK17 0PR
Tell me about your store?
Description: Cashmere Centre is a UK-based retailer specializing in premium cashmere knitwear and accessories for women and men. Established in 1998, the company designs its own exclusive collections using grade A Mongolian cashmere, with a focus on slow fashion, quality craftsmanship, and longevity. The range includes sweaters, cardigans, pashminas (cashmere-silk blends), socks, and blankets. They offer international shipping, a 90-day return policy (with free UK returns label), expert care guidance, and bespoke made-to-order services that allow customization of color, fit, and even entirely new designs.
About us: If you love really good cashmere, this place is a gem. They focus on quality—grade A Mongolian cashmere—and design their own knitwear with a timeless, elegant feel. You’ll find beautifully made sweaters, cardigans, and pashminas in lots of colors, plus a rare 4-ply range. They also offer bespoke options if you want a custom color, fit, or even a unique design. Returns are generous (90 days), they ship internationally, and they’ll even help you care for and repair your knitwear. It’s a great pick for long-lasting, classic pieces.
Target audience: Adults who value high-quality, durable cashmere knitwear and accessories; shoppers interested in slow fashion and sustainability; gift buyers; women and men seeking classic styles up to 3XL; UK and international customers; those looking for bespoke/custom cashmere.
Categories: cashmere, luxury knitwear, women’s apparel, men’s apparel, pashmina, cashmere accessories, slow fashion, sustainable materials, bespoke made-to-order, repair services, UK retailer, international shipping, 90-day returns, email newsletter, birthday offer
Popular searches: pure cashmere sweaters UK, grade A Mongolian cashmere cardigan, 4 ply cashmere wrap cardigan, cashmere pashmina 60% cashmere 40% silk, made-to-order cashmere jumper, plus size cashmere jumpers 3XL, cashmere care guide and washing tips, cashmere garment repair and reconditioning, luxury cashmere gifts for her, roll collar cashmere sweater women
What is the return policy?
Returns accepted within 30 days for unworn items. Free returns label included for UK orders. Overseas customers must contact customer service for return instructions. Exchanges or refunds provided promptly.
Repair services available
Do you have a Cashmere Repair & Restoration Service?
“Yes, we offer a Cashmere Repair & Restoration service for our UK-based customers. Unfortunately, we are unable to provide this service for international customers, as we are not able to arrange return shipping outside the UK at this time.”
Learn more
What is your contact information?
Email addresses: customer-services@cashmerecentre.com
Phone numbers: +44 1908 522455
Phone numbers: 0818000007 - Ireland
Phone numbers: +1 (347) 719-3974 - USA
Our Address:
Unit 6, Fernfield Farm,
Little Horwood, Buckinghamshire, United Kingdom
MK17 0PR
What are your sustainability practices?
Sustainability practices: Slow fashion focus with long-lasting, investment pieces, 100% natural fibres across products; grade A cashmere sourcing, Supply chain attention to Mongolian grassland sustainability, Repair, rewash, and refinish services to extend garment life, Community projects in Nepal (school rebuild, laptop donations), Office sustainability: recycling, LED lighting, solar panels, sustainable paper